Customer Experience Pitfalls

Customer service in Japan

Customer Experience (CX) and User Experience (UX) attract the interests of businesspeople in Japan. Google “Customer Experience” in Katakana, and you get 50 million search results. User Experience – over 4 million. We also notice that many companies are conducting customer research for their products and services. We recognize that companies are trying to enrich their customers’ experiences. There is a gap… Looking back on our daily lives, we do not have good customer experiences every day, though. In Japan, it is relatively easy to find consumer products that give us good user experiences. Store clerks are polite. But, what customers remember is the overall customer experience. No matter how […]