JDR

When I wake up in the morning, one message keeps coming into my email box. “Zoom Nomi (Drinking party

JDR

Customer Experience (CX) and User Experience (UX) attract the interests of businesspeople in Japan. Google “Customer Experience” in Katakana,

JDR

Queuing is a part of Japanese habits. In rush hours, people stand in line to wait for trains to

JDR

Women love to shop. And the women’s love for shopping does not fade by age. One Thursday at 9:30

JDR

Interviewing senior people makes us well prepared. When I conducted a one-on-one interview with a woman aged around 65,

JDR

A couple of days ago, I took a train in the suburb area of Tokyo. It was just before