Capture and Decode Customer Experience Cues

We capture explicit and implicit cues and even the subtle nuances of customer experience in Japan.​

CUSTOMER RESEARCH

We make the best use of technology and our local resource network to provide customer research services.

  • Qualitative customer research, including ethnographic research, in-depth interviews, home visits, and focus groups 
  • Quantitative customer research, including diary studies, and surveys
  • Interactive workshops, and customer communities
customer experience

SUPPORT FOR CAPABILITY BUILDING

We support building your research capability in Japan.

  • Building in-house cutomer feedback systems and customer communities
  • Support for administrative issues faced by companies implementing research projects
  • Customer research training and workshops
team building

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